Returns & Exchanges

At The Box, we want you to love your style; if you are not completely satisfied, you can return your items within 30 days of delivery. All garments must be unworn, unwashed, and include original tags for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all labels are attached and the invoice is included inside the box.

3

Label and Ship

Download and print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing